This Rebooking and Refund Policy explains how rebookings are assisted and how chargebacks are handled when a host cancels a reservation or other travel issue disrupts the stay.

What happens if the host cancels before check-in :-

If the host cancels the reservation before check-in, the guest will automatically receive the full amount paid. If the host cancels within 30 days of check-in and the guest contacts us, we will also help the guest find similar or better accommodations.

What happens if another travel problem disrupts accommodation :-

Other travel issues must be reported to us within 72 hours of discovery. If we determine that a travel issue has put an end to the stay, we will issue a full or partial refund, and may assist the guest in finding similar or better accommodations depending on the circumstances. The refund amount depends on the severity of the travel issue, the impact on the guest, the affected part of the stay, and whether the guest leaves the accommodations. If a guest decides to vacate accommodations due to a travel issue and calls us , we'll help find similar or better accommodations for the rest of their stay. your stay.

 What travel issues are covered :-

• The host cancels the reservation before check-in.
• The host failed to provide access to the properties.
• The host fails to disclose that the host, another person, or a pet is present during the stay.
• The accommodations are not habitable upon check-in for any of the following reasons:
  1. And it is not reasonably clean and hygienic, including bedding and towels.
  2. Contains safety or health risks.
  3. Contains pests.
  4. Incorrect house type (for example, whole house, private room, or shared room).
  5. Incorrect type or number of rooms (eg bedrooms, bathrooms, kitchens).
  6. Incorrect location for the property.
  7. The feature or special feature described in the advertisement does not exist or does not work (eg, swimming pool, hot tub, bathroom - toilet, shower, bathtub, kitchen sink, stove, refrigerator or other major appliance, electric or heating or air conditioning systems).
      

 How the prompts work :-

For assistance with a rebooking or refund, the guest who made the reservation can submit a claim via  Contact Us . Claims must be submitted to us no later than 72 hours after the travel problem has been discovered and supported by relevant evidence such as photographs or confirmation of conditions by the host. We will determine whether a travel problem has occurred by evaluating the available evidence.
 

How does this policy affect the host :-

If the host cancels a stay or other travel issue disrupts the stay, the host will receive no refund or their payout will be reduced by the amount of the refund to their guest. 

In most circumstances, we will attempt to confirm a guest's claim with their host. Hosts can also dispute a travel issue through  contact us.

Other things you should know :-

This policy applies to all reservations made on or after the effective date. When this policy applies, it controls and takes precedence over the reservation cancellation policy. Before making a claim, whenever possible, the guest should notify the host and attempt to resolve the travel issue directly with their host. In connection with resolution of the problem, guests may request a refund directly from the hosts through settlement, We may reduce the amount of any refund or adjust any rebooking assistance under this policy to reflect any refund or other relief provided directly by the host. As part of providing rebooking assistance, we may, but are not obligated to, pay or contribute to the cost of new accommodations. We may also offer guests the option to apply the value of the canceled reservation to new accommodations, or to receive travel credit, instead of receiving a cash refund.

Our decisions under this Policy are binding, but do not affect contractual or other legal rights that may be available. Any right Guests or Hosts may have to initiate legal action shall remain unaffected. This policy is not an insurance and no premium has been paid by any guest or host. All rights and obligations under this Policy are personal to the booking guest and the booking host and may not be transferred or assigned.