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How do I find out if a property allows pets?
9,Sep,2024

Pet policies are always displayed on the property’s page under "House rules".

 

Why have I been charged?
9,Sep,2024
The charge you see could be any one of the following: Pre-authorisation: A pre-authorisation is just a validity check that temporarily blocks on your credit card an amount roughly equivalent to the cost of your reservation. The amount will be unblocked after a certain time period. How long this takes will depend on the property and your credit card provider. Deposi ..
Can I make a reservation without a credit card?
9,Sep,2024
A valid card is needed to guarantee your reservation with most properties. We do offer a number of properties, however, that will guarantee your reservation without a card. You can also make a booking using someone else’s card provided you have their permission. In this case please confirm the card holder’s name and that you have permission to use their card, in the ..
I can't find my confirmation email. What should I do?
9,Sep,2024

Be sure to check your email inbox, spam and junk folders. If you still can't find your confirmation, go to booking.com/help and we'll resend it to you.

Can I make changes to my booking? I.e, change dates
9,Sep,2024
Who is going to charge my credit card, and when?
9,Sep,2024
Generally, the property is responsible for charging your card. If payment is instead handled by Booking.com, this will be stated clearly in your booking confirmation. You can commonly expect to pay upon check-in or check-out at the property. However there are some exceptions, such as those properties that require a prepayment for all or some of the total amount. Aga ..
If I need to cancel my booking, will I pay a fee?
9,Sep,2024

If you have a free cancellation booking, you won't pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.

Can I cancel my booking?
9,Sep,2024
Yes, any cancellation fees are determined by the property and listed in your cancellation policy. You will pay any additional costs to the property.